About the Position

As an Account Manager, you will own a portfolio of CloudThinker's enterprise and growth-stage customers, drive long-term partnership value, and act as the strategic point of contact between our engineering, Solutions Architect, and Customer Success teams. You will own renewals, expansion, and executive relationships — turning early adopters into multi-year, multi-product references across Vietnam and APAC.

What You'll Do

• Own a named portfolio of enterprise and growth-stage accounts across Vietnam and APAC — including BFSI, fintech, regulated SaaS, and AWS-anchored customers
• Build and maintain strategic relationships with customer engineering leadership, CTOs, VP Engineering, Heads of SRE / Security, and procurement
• Drive Net Revenue Retention through renewals, expansion, and cross-sell of CloudThinker modules and specialist agents
• Run Quarterly Business Reviews (QBRs) — synthesize platform usage, ROI realized, and roadmap alignment into executive-ready narratives
• Forecast accurately in HubSpot — pipeline stage hygiene, expansion ARR, renewal risk, and committed quarterly close
• Identify and qualify expansion opportunities by partnering with Solutions Architects and the product team
• Coordinate customer escalations end-to-end — incidents, billing, contracts, BYOC deployments — until resolved
• Negotiate renewal and expansion contracts with procurement and legal counterparts
• Capture customer voice (feature requests, friction, churn signals) and route systematically to Product and Engineering
• Partner with the AWS co-sell motion, technology partners, and channel resellers on shared accounts
• Drive customer advocacy outcomes — references, case studies, conference talks, and customer advisory board participation
• Mentor junior sales and Customer Success teammates on account strategy, executive communication, and forecasting discipline

Requirements

• 3–7 years of B2B Account Management, Enterprise Sales, or Customer Success experience (SaaS / cloud / IT services strongly preferred)
• Demonstrated track record managing a portfolio of named accounts with 6–7 figure ARR and meeting or exceeding renewal + expansion targets
• Hands-on proficiency with HubSpot (or Salesforce) — pipeline management, forecasting, account planning
• Strong written and verbal communication skills in both Vietnamese and English, including comfort presenting to C-suite stakeholders
• Strategic, consultative selling style — comfortable navigating multi-stakeholder, technical buying committees
• Working understanding of Agentic AI, AWS Cloud, and modern DevOps / SRE workflows
• Nice to have: Familiarity with AWS partner programs, marketplace co-sell, or AWS billing transfer motions
• Nice to have: Prior experience selling into BFSI, fintech, or regulated SaaS verticals
• Nice to have: Exposure to AIOps, DevSecOps, or platform-engineering buying cycles

What We Offer

• Competitive base salary with performance-based commission on renewals + expansion (quarterly payout cycle)
• Opportunity to own strategic accounts at the intersection of Agentic AI and cloud infrastructure
• Direct exposure to enterprise and BFSI executives, AWS programs, and strategic partnerships
• Hybrid work model with a collaborative, no-bureaucracy culture
• Career growth path into Strategic Account Director, Enterprise Sales Lead, or GTM Leadership roles
• Professional certification budget and access to AWS training and certification programs