Last updated: August 25, 2026
Welcome to CloudThinker (“the Company”, “CloudThinker”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of CloudThinker’s website at cloudthinker.io, our platform at app.cloudthinker.io, our agents, Skills, Connections, APIs, documentation, and any professional or managed services we provide (collectively, the “Service”).
CloudThinker provides an AgenticOps platform: specialized AI agents that connect to your cloud and operational systems, investigate issues, propose actions, and — subject to the autonomy level and approval gates you configure — execute actions against your infrastructure. Because the Service can take action on production systems, please read Sections 5 (Autonomy, Approvals, and Customer Responsibility), 6 (Connections and Credentials), and 8 (Customer Data) with particular care.
Our Privacy Policy and Cookie Policy also govern your use of the Service and explain how we collect, safeguard, and disclose information. Where you and CloudThinker have signed a separate written agreement — a Master Services Agreement, Enterprise Order Form, Data Processing Addendum, or Statement of Work — that agreement governs and prevails over these Terms to the extent of any conflict.
Your agreement with us consists of these Terms, the Privacy Policy, the Cookie Policy, and any applicable Order Form or Addendum (together, the “Agreements”). By accessing or using the Service you acknowledge that you have read and understood the Agreements and agree to be bound by them.
If you do not agree with the Agreements, you may not use the Service — but please tell us at legal@cloudthinker.io so we can try to find a solution.
The Service is intended for business use by organizations and is available only to individuals at least eighteen (18) years old. By creating an account you represent that you are at least eighteen, that you have authority to bind the organization you represent, and that the information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Where your plan includes SSO and SCIM, you are responsible for correctly configuring your identity provider and for promptly deprovisioning users who leave your organization. You must notify us immediately at security@cloudthinker.io upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity, a name or trademark subject to the rights of another party, or any name that is offensive, vulgar, or obscene.
We reserve the right to refuse service, suspend or terminate accounts, and remove content at our discretion, subject to Section 20.
Plans and seats. The Service is sold on a per-seat subscription basis across our Team, Scale, Scale+, and Enterprise plans. Each plan carries a defined seat range, credit allocation per seat, workspace limit, sandbox size, support tier, and — for paid tiers above Team — a service level commitment. Current plan details and prices are published at cloudthinker.io/pricing and are incorporated by reference. Enterprise terms are set out in an individually negotiated Order Form or private offer.
Billing cycle. Subscriptions are billed in advance on a monthly or annual basis, depending on the cycle you select. At the end of each billing cycle your subscription renews automatically on the same terms unless cancelled by you through your account settings, or by us in accordance with these Terms.
Credits. Agent activity consumes Credits from the pool allocated to your subscription. Credits are pooled at the account level and shared across seats and Agents. Unless your Order Form states otherwise, Credits do not carry over between billing cycles and have no cash value. Consumption beyond your allocation is billed as overage at the rate published on our pricing page. You are responsible for monitoring your own consumption; we provide usage visibility in the platform but do not guarantee that you will be alerted before an overage occurs.
Payment. You must supply accurate and complete billing information and a valid payment method, and you authorize us to charge all subscription fees, overages, and applicable taxes to that method. Fees are exclusive of taxes, duties, and withholdings, which are your responsibility. If automatic billing fails, we will issue an invoice payable within the stated deadline; failure to pay may result in suspension or termination of access.
Fee changes. We may modify subscription fees at our discretion. Changes take effect at the end of your then-current billing cycle, and we will give you reasonable prior notice so that you may terminate before the change takes effect. Continued use after the change constitutes acceptance.
Refunds. Except where required by law or expressly stated in an Order Form, paid fees are non-refundable.
We may offer a free trial for a limited period, currently fourteen (14) days on the Team plan. You may be required to enter billing information to start a trial. If you do, you will not be charged until the trial expires; unless you cancel before the final day of the trial, you will be automatically charged the applicable subscription fees.
Trial accounts may be subject to reduced limits, restricted autonomy settings, and no service level commitment. We may modify or cancel any trial offer at any time and without notice.
This Section is fundamental to your use of the Service.
You control autonomy. Auto Mode lets you set the level of agent autonomy per environment and per service across three levels: Notify (the Agent investigates and reports but takes no action), Act-with-Approval (the Agent proposes an action that a human must approve before execution), and Autonomous (the Agent executes pre-approved actions within your configured policies and guardrails). The default posture for new Connections is the most restrictive level available on your plan.
Your configuration, your responsibility. You are solely responsible for the autonomy levels, guardrails, approval policies, runbooks, Customer Skills, and permission scopes you configure, and for the actions Agents take within them. Granting an Agent autonomous authority over a production system is a decision only you can make, and you should make it only after validating the relevant behaviour in a non-production environment. You are responsible for ensuring that the individuals you designate as approvers are competent and authorized to approve the actions presented to them.
Nature of AI output. Agent analysis, recommendations, root-cause conclusions, code review comments, cost recommendations, and security findings are generated by AI systems and may be incomplete, inaccurate, or unsuitable for your circumstances. They are not professional advice and are not a substitute for review by your own qualified engineers. You must independently verify any output before relying on it, and you should not configure autonomous execution for any action whose failure you could not tolerate.
Backups and recovery. You remain responsible for maintaining backups, disaster recovery capability, change management processes, and rollback procedures for your own infrastructure. CloudThinker is not a backup service and does not warrant that any action taken by an Agent can be reversed.
Reserved rights. We may pause, restrict, or downgrade autonomous execution for your account where we reasonably believe it is necessary to prevent imminent harm to you, to us, to another customer, or to a third party.
The Service connects to your systems through Connections that you authorize. When you establish a Connection you represent that you have the authority to grant the access requested and that doing so does not breach any agreement, licence, or law binding on you.
You are responsible for scoping the permissions you grant. We strongly recommend granting the minimum privileges necessary for the workflows you intend to run, using dedicated service identities rather than personal credentials, and reviewing granted scopes periodically. Where a Connection is described as read-only, that describes the access CloudThinker requests by default; it does not prevent you from granting broader permissions, and if you do so, the consequences are yours.
Where you connect third-party tools — including any tool exposed through an MCP server — you are responsible for compliance with that tool’s own terms, and we make no representation regarding the availability, security, or behaviour of any third-party system.
Credentials you provide are handled as described in our Privacy Policy and on cloudthinker.io/security. You must rotate or revoke credentials promptly when a Connection is no longer required, and you may revoke any Connection at any time from within the platform.
Ownership. You retain all right, title, and interest in Customer Data. We claim no ownership over it.
Licence to us. You grant CloudThinker a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and support the Service, to comply with law, and to fulfil your instructions. This licence terminates when the relevant Customer Data is deleted, except for backups and records we are required to retain.
No training on Customer Data. We do not use Customer Data to train, fine-tune, or otherwise improve foundation models, whether our own or those of third parties, and our agreements with our model providers prohibit them from doing so. Where you deploy under BYOC or with your own model provider, model inference occurs under your own contractual arrangements with that provider.
Your warranties. You represent and warrant that you have all rights necessary to make Customer Data available to the Service, that doing so does not violate the privacy, publicity, contractual, or intellectual property rights of any person, and that Customer Data does not contain any category of data you are prohibited from sharing. You are responsible for excluding from the Service any data you do not wish to be processed by AI systems.
Sensitive data. Unless expressly agreed in an Order Form or Data Processing Addendum, you must not submit to the Service any special-category personal data, payment card data subject to PCI-DSS, protected health information, or data subject to regulatory regimes requiring controls beyond those described at cloudthinker.io/security.
Aggregated and de-identified data. We may generate and use aggregated, de-identified statistical data derived from operation of the Service — for example, aggregate performance benchmarks — provided that such data does not identify you, your users, or your infrastructure and cannot reasonably be reverse-engineered to do so.
Our property. The Service, including the platform, the Agents, CloudThinker Skills, the Skills Framework, our documentation, and all associated features and functionality, is and remains the exclusive property of CloudThinker and its licensors, protected by copyright, trademark, and other laws of Vietnam, Singapore, and other jurisdictions. Our trademarks and trade dress may not be used without our prior written consent.
Licence to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes.
Customer Skills. You retain ownership of Customer Skills you create, including the operational knowledge and runbooks embodied in them. You grant us a licence to host and execute them as necessary to provide the Service. Customer Skills remain private to your account and workspaces unless you explicitly publish or share them. If you choose to publish a Customer Skill to a shared or public library, you grant CloudThinker and other users a licence to use it, and you are responsible for ensuring the published Skill contains no confidential information, credentials, or third-party proprietary material.
Restrictions. You may not reverse engineer, decompile, or attempt to derive the source code or model weights underlying the Service; resell, sublicense, or provide the Service to third parties except as expressly permitted; use the Service to build a competing product; benchmark the Service for public disclosure without our written consent; or remove any proprietary notices.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Security research. We welcome good-faith security research. If you believe you have found a vulnerability in the Service, report it to security@cloudthinker.io rather than exploiting it. We will not pursue action against researchers who report in good faith, act within the scope of their own account, avoid privacy violations and service degradation, and give us reasonable time to remediate before disclosure.
Support tiers and service level commitments vary by plan and are published at cloudthinker.io/pricing. Where your plan or Order Form includes a service level commitment, that commitment and its associated remedies — typically service credits — are your sole and exclusive remedy for failure to meet the stated availability target, and operate as an express exception to the disclaimer in Section 15.
No service level commitment applies to free trials, beta or preview features, or unavailability caused by your own systems, your Connections, third-party providers, or your instructions.
The Service is available as multi-tenant SaaS, as SaaS with private connectivity (including VPN, AWS PrivateLink, and VPC peering), and — on Enterprise plans — as a fully managed BYOC or self-hosted deployment in your own cloud environment, optionally using your own model provider.
Where you deploy under BYOC or self-hosting, you are responsible for the underlying cloud environment, its security configuration, its availability, and the costs charged by your cloud and model providers. Our responsibility is limited to the software and, where contracted, the management services described in your Order Form. Service level commitments for BYOC deployments are as set out in the applicable Order Form.
We offer managed cloud operations, forward-deployed engineering, cloud professional services, and generative AI innovation engagements. These are provided under a separate Statement of Work or Order Form that governs scope, deliverables, fees, acceptance, and any assignment of deliverable IP. Absent such a document, no professional services are included in a subscription.
You may send feedback, error reports, and suggestions to tech@cloudthinker.io. You acknowledge that we may use feedback without restriction or compensation, that we may already be developing similar ideas, that feedback should not contain your or any third party’s confidential information, and that we are under no obligation of confidentiality with respect to it. Where transfer of ownership in feedback is not possible under applicable law, you grant us a perpetual, irrevocable, royalty-free, sublicensable licence to use it for any purpose.
Except as expressly stated in Section 11, in an Order Form, or as required by law, the Service is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, or output provided through it.
Without limiting the foregoing, we do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, that Agent output will be accurate, complete, or fit for your purposes, that Agents will detect every incident, vulnerability, misconfiguration, or cost inefficiency in your environment, or that actions taken by Agents will produce the intended result. The Service augments your engineering and operations teams; it does not replace your own monitoring, controls, testing, or professional judgement.
We disclaim all implied warranties including merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect warranties that cannot be excluded under applicable law.
To the maximum extent permitted by law, neither party will be liable for any indirect, punitive, special, incidental, or consequential damages, including loss of profits, revenue, goodwill, or data, however arising, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Agreements will not exceed the total fees paid by you to CloudThinker for the Service in the twelve (12) months preceding the event giving rise to the claim.
These limitations do not apply to your payment obligations, to either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot be excluded or limited under applicable law.
Some jurisdictions do not allow certain exclusions or limitations, so parts of this Section may not apply to you.
You will defend, indemnify, and hold harmless CloudThinker and its officers, directors, employees, and agents from and against any third-party claim arising from your Customer Data, your Connections, your configuration of autonomy and permissions, your use of the Service in breach of these Terms, or your violation of any law or third-party right.
Each party may receive non-public information of the other. The receiving party will protect such information with at least reasonable care, use it only to perform under the Agreements, and disclose it only to personnel and advisers with a need to know who are bound by comparable obligations. This does not apply to information that is or becomes public without breach, was known without restriction before disclosure, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted with prompt notice where legally allowed.
The Service may connect to, or contain links to, third-party websites, tools, and services that we do not own or control. We assume no responsibility for their content, availability, security, privacy practices, or terms, and we do not warrant their offerings. Your use of a third-party service through a Connection is governed by that provider’s terms. We advise you to review them.
We may suspend or terminate your access immediately where you materially breach these Terms, where your use poses a security risk to the Service or to other customers, where required by law, or where fees remain unpaid after notice. Where circumstances permit, we will give notice and an opportunity to cure.
You may terminate by cancelling your subscription in your account settings or as set out in your Order Form. Termination does not entitle you to a refund of prepaid fees except as required by law.
On termination, your right to access the Service ceases and Connections are revoked. You may export Customer Data during your subscription term and for a limited period afterwards as described in the Privacy Policy, after which we will delete or de-identify it in accordance with our retention schedule and legal obligations.
Provisions that by their nature should survive termination will survive, including ownership, confidentiality, warranty disclaimers, indemnity, limitations of liability, and governing law.
We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice to legal@cloudthinker.io with the subject line “Copyright Infringement” containing: an electronic or physical signature of the person authorized to act for the owner; a description of the work claimed to be infringed; identification of the material claimed to be infringing and its location; your address, telephone number, and email; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the owner.
You may be liable for damages, including costs and legal fees, for misrepresentation or bad-faith claims.
These Terms are governed by the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the competent courts of Vietnam, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.
Where you contract with a CloudThinker affiliate in another jurisdiction under an Order Form, the governing law and forum stated in that Order Form apply instead.
Our failure to enforce any right or provision is not a waiver. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force.
We may modify, add to, or discontinue features of the Service at our discretion. We will not materially degrade the core functionality of a paid plan during a paid term without notice.
We may amend these Terms by posting the amended version on this page and updating the “Last updated” date. For material changes affecting paid subscribers, we will provide notice by email or in-product at least thirty (30) days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service and may terminate as described in Section 20.
Assignment. You may not assign the Agreements without our prior written consent, except to a successor in a merger or acquisition of substantially all assets. We may assign to an affiliate or successor.
Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
Entire agreement. The Agreements, together with any Order Form or Addendum, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements on the subject.
No agency. Nothing in the Agreements creates a partnership, joint venture, employment, or agency relationship.
By using the Service, you acknowledge that you have read these Terms and agree to be bound by them.
CloudThinker
114 Lavender Street, #11-83, CT Hub 2, Singapore 338729