Cloud Managed Service

Operation team
Humans in the loop

AI agents on duty. Humans in control.

24/7 MonitoringHuman ApprovalIncident ResponseSecurity ControlCost Optimization
CloudThinker operation team — four SRE, Security and DevOps engineers smiling at workstations in a 24/7 network operations center
HIGH

API Gateway — Latency Increased

#INC-3487

Detected 2:13 AM

AI Recommended Action

Scale API Gateway to handle increased traffic

Confidence92%
Review DetailsApprove Action
Operating model

Humans oversee. Agents operate.

Engineers stay on the loop while AgenticOps runs detection, resolution and validation across every managed surface.

Human oversight

SREsSecurity EngineersDevOps Engineers

Managed surfaces

Cloud & Infrastructure
Observability
SIEM
ITSM Integrations
CloudThinker AgenticOps Platform
Oncall SRE AI (DRE)
Investigation
Agentic Operation
Automation Report
CostOps
Cyber (Pentesting)
On-call SLA

SLA & delivery

Uptime SLA Monitoring
Oncall / Escalation
Jira ITSM — Ticket SLA
DetectResolveValidate
How a ticket is handled

From alert to action, humans in control

01

Detect

Agents watch metrics, logs & traces

02

Investigate

AI correlates signals, finds root cause

03

Recommend

Agents propose actions with evidence

04

Approve

Humans review risk & rollback

05

Execute

Runs with guardrails & audit

06

Learn

Every incident sharpens the next

How AgenticOps works

One orchestration layer across your stack

CloudThinker AgenticOps orchestration — the Orchestration agent connecting engineers and SREs to code, infrastructure, alerts, IT ops, tooling, knowledge, learning and cost optimization
The economics

Real impact, lower cost

↓70%

Faster MTTR

↓60%

Less manual toil

−40%

Lower TCO

99.9%+

Uptime & reliability

Traditional 24/7 team 100%CloudThinker ≈60% — same coverage, 40% less cost.
CloudThinker now resolves 80% of our tickets — so our engineers ship instead of firefight.
Jonathan VietJonathan Viet

Give your team their nights back

Keep your engineers on the loop. Let CloudThinker run 24/7 operations — faster, cheaper, SLA-backed.