CloudThinker OnCall
Every incident gets a room.
When something pages, your engineers and the agents share one room. The agents arrive with the timeline, the cause and a proposed fix.
A chat channel is not an incident room.
Alerts land in a channel and someone has to start digging. Context dies at shift change. The post-mortem gets written days later, from memory.
Page. Room. Work. Close.
One room per incident. The agents arrive with the timeline, the why and a proposed fix.
The room opens itself
An alert, a customer report or an agent finding opens it, with the on-call rotation and the agents that own the affected surface already inside.
Agents work in the thread
They pull in metrics, deploys, findings and past incidents as evidence, then draft the fix. Nobody re-explains the outage at shift change.
Post-mortem written as you go
The room is the record. Timeline, decisions, and approvals publish as the post-mortem when it closes.
Still works in Slack, Teams and your ITSM.
The room is the source of truth, not another place to check. It mirrors into the channel your team already watches and keeps the ticket in your service desk up to date.
Slack
The room mirrors into a channel. Reply from Slack and it lands in the thread; approve there and the approval is recorded with your name.
Microsoft Teams
Same room, posted as a Teams conversation with the timeline and the pending decisions. Adaptive cards carry the approve and hold actions.
ServiceNow, Jira, and friends
Opening a room opens the ticket. Severity, owner, and timeline stay in sync, and closing the incident attaches the post-mortem for the audit.
Agents propose. People decide.
Nothing reaches production without a name next to it. Every approval, every action, and every privilege used is recorded in the room and exportable.
Approval per action
Production changes wait in the thread until a human with the right role approves them.
Full audit log
Who did what, when, with what privilege and what outcome. Replayable on demand.
Read-only guests
Bring a stakeholder or a customer into the room without giving them a single write permission.
Engineers get their time back. For creative work.
Agents investigate every issue across application, cloud, security, database and Kubernetes, find the why and propose the fix. Your engineers approve, under your policies and audit trail.